Refund policy

Return & Refund Policy

At Kent Selection, we take pride in offering high-quality garments and ensuring customer satisfaction. Please review our return and refund policy carefully before making a purchase.

Returns & Refund Window
Customers must request a return or report any issues within 48 hours of delivery. Requests made after this period will not be eligible for return or refund.

Eligibility for Returns
To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • All original tags must be attached

  • The item must be returned in its original packaging

We do not accept returns for:

  • Worn or used items

  • Items damaged after delivery

  • Custom, altered, or made-to-measure outfits

  • Sale or discounted items (if applicable)

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and issue

We will review and resolve the issue promptly.

Refund Process
Once your return is received and inspected:

  • Approved refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to reflect, depending on your bank

Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect

  • We recommend using a trackable shipping service

Exchanges
We currently do not offer direct exchanges. If needed, please return the item (if eligible) and place a new order.

Contact Us
For return requests or questions, please contact us at:
Phone: 253-520-8887

By purchasing from Kent Selection, you agree to this Return & Refund Policy.